Frequently asked questions

• Rule 1. Keep your PIN code, login and password from Privat24 in a secure place protected from other people and never pass them to others. Never write the PIN code on the plastic card: if your card is lost or stolen, other people can easily withdraw your money from it.
• Rule 2. Never ask strangers to help you use your plastic card. Enter your PIN code on your own, don't show it to others and don't name it aloud.
• Rule 3. Login to Privat24 only from official sites. Login to the Internet bank at privat24.ua site and only from computer protected by anti-virus software.
• Rule 4. Never provide information on your card to the third parties, even if they address you as if on the Bank behalf. PrivatBank never calls or sends messages with requests to provide the number of the bank card, the date of expiry, PIN code or CVV2 code of your card, password from Privat24, as well as passwords received by SMS. If you call to the Bank, you may be asked by the employee for a secret word to identify your personality on the phone, but the Bank employees never call the clients to check such information.
• Rule 5. Be cautious if you receive an SMS from an unknown number asking to send the received code or a strange set of commands to another number. Most likely, it's a fraud. Don't disclose the content of the received SMS to the third parties.
• Rule 6. When paying for Internet shopping, be cautious and never disclose your personal information. When paying for Internet shopping, you need to indicate the number of your card, its validity period and CVV2 code. For safety, never pass the CVV2 code of your card to other people! If you are asked to provide your date of birth and other personal data or to dial different digit combinations on your phone, you are dealing with a fraud. Be cautious, because after you transferred money to a fraud, you can retrieve it only by the
• Rule 7. Always keep contact with PrivatBank. Timely provide PrivatBank with your current personal data, so that the bank employees could contact you, if necessary. If your card is lost or stolen, call 8 000 50 90 or +357 22 750 560 (for calls from abroad) to block it. Contact the bank if you noticed suspicious devices on an ATM, or you experienced difficulties while effecting transactions on your card.